Frequently Asked Questions
Everything you need to know about your TrailRax experience.
What is the standard shipping time for orders?
Most orders are processed within 1-2 business days. Standard shipping typically takes 3-5 business days depending on your location within the continental United States.
How do I initiate a return or exchange?
We offer a 30-day return policy for all unworn and unwashed items. Simply visit our returns portal with your order number and zip code to generate a prepaid shipping label.
Are your products true to size?
Yes, our apparel is designed to fit true to size. We recommend checking the detailed size guide on each product page for specific measurements before purchasing.
Do you offer international shipping?
Currently, we ship to the United States, Canada, and select European countries. Shipping rates and delivery times for international orders are calculated at checkout.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like Apple Pay, Google Pay, and PayPal.
How should I care for my TrailRax garments?
To maintain the quality of your clothing, we recommend machine washing cold with like colors and tumble drying on low. Avoid using bleach or ironing directly on printed graphics.